Contact information
Contact Details
Hali.net is operated by Halınet Halı Tekstil Ürünleri Pazarlama Sanayi ve Ticaret A.Ş. All of the channels below are answered by real people.
Corporate Information
- Company name: Halınet Halı Tekstil Ürünleri Pazarlama Sanayi ve Ticaret A.Ş.
- Address: Bağlarbaşı Mahallesi, Halı Sokak No: 12, 34662 Üsküdar / İstanbul, Türkiye
- MERSİS No: 0455108100300001
- Trade Registry No: 428127-5
- Trade Registry Office of registration: Istanbul Trade Registry Office (İstanbul Ticaret Sicil Müdürlüğü)
- Tax office / number: Üsküdar Tax Office / 4551081003
- Registered electronic mail (KEP) address: halinethali@hs01.kep.tr
Our Contact Channels
- Telephone (landline): 0216 629 10 55
- Mobile and WhatsApp: 0532 429 59 00
- E-mail: info@hali.net
- Wholesale and B2B: toptan@hali.net
- Press and partnerships: pr@hali.net
Our Working Hours
- Monday – Friday: 09:00 – 18:00 (Türkiye time)
- Saturday: 10:00 – 16:00, WhatsApp only
- Sunday and public holidays: Closed
On public holidays your orders continue to be taken online; dispatch takes place on the first business day.
Our Response Times
- WhatsApp and telephone: Same day within working hours.
- E-mail: Within 24 hours on business days.
- Return and exchange requests: Within 2 business days of the request reaching us, we share your return code and the shipping instructions.
Who Should You Write to About What?
- Order tracking, shipping and delivery: WhatsApp or telephone; this is the fastest channel.
- Returns, exchanges and defective products: E-mail, so that the process is put on record.
- Advice on size, colour and pattern: WhatsApp. If you wish, send a photograph of your room and our team will work out the right size and tone together with you.
- Wholesale, project, hotel and office work: toptan@hali.net
- Press and partnerships: pr@hali.net
Visiting Our Showroom
You can visit our head office and warehouse in Üsküdar by appointment and see the rugs on site. We kindly ask you to make an appointment at least 24 hours before your visit. We are a five-minute walk from the Marmaray Bağlarbaşı station.
Pre-Purchase Advice
A rug is one of the hardest household objects to decide on without seeing its size and tone in place. If you are undecided, write to us before buying: share the measurements of your room and a photograph, and we will prepare a size and colour recommendation based on how heavily the room is used and how your furniture is arranged. If you have any doubts about colour, you may request additional photographs or a sample. This service is free of charge and creates no obligation to buy.
Consumer Complaint Channels
If there is a matter we cannot resolve, your right to apply to the Provincial/District Consumer Arbitration Committees or to the Consumer Courts under Turkish Consumer Protection Law No. 6502 is reserved. We would be glad if you contacted us before applying; direct communication is what raises our resolution rate.
Consumers whose habitual residence is outside Türkiye retain their right to benefit from the mandatory protective provisions of their own countries' consumer legislation and to apply to the competent consumer authorities in that country.
When you contact us, it is enough to give your order number, a photograph of the product if available and a short summary of your request in order to speed up the process. We open a reference number for every application and notify you of the outcome in writing through the same channel.
This information is published in accordance with Turkish Law No. 6563 on the Regulation of Electronic Commerce and the related regulation.
Last updated: 22 August 2026