Delivery and Return Conditions

Customer satisfaction and secure shopping are our top priorities at hali.net. All your rights, from the ordering process to delivery and potential return requests, are under Halınet guarantee.

📦 Delivery Conditions

The supply and delivery times for products you have ordered vary depending on the size of the rug you have selected:

• Ready-Sized Rugs: Ships within 1 business day, delivered in 3-5 business days.
• Custom and Large-Sized Rugs: Ships within 1 business day, delivered in 3-5 business days.
• Note: Deliveries are not made on public holidays and national holidays.

All the products you choose will be safely delivered to your address by our contracted cargo companies under the guarantee of Halınet Halı Tekstil Ürünleri Pazarlama San. Tic. A.Ş.

You will be notified of the confirmation of your purchased products via a confirmation email. In case of any unforeseen circumstances caused by us, you will be immediately notified using your membership information. For uninterrupted communication, it is crucial that your membership and contact information are complete and accurate.

Stock Availability and Exceptional Circumstances:
www.hali.net is an online shopping site that allows multiple users to shop simultaneously. Rarely, consumers may purchase the same product at the same time, and the product may run out of stock.

If a product you paid for online is no longer in our stock;

• You will receive an informative email regarding the matter, and the first date the product will be back in stock will be announced.
• In this case, there is a waiting period of at least 4 (Four) and at most 30 (Thirty) days.
• If the product cannot be delivered to the consumer within these specified dates, your payment will be refunded to you in full.

🛡️ 14-Day Unconditional Return Guarantee

We don't want you to have any doubts when choosing the rug that touches the soul of your home!

If you are not satisfied with products purchased from Hali.net after laying them in your home, due to issues such as the color or size not matching, you can return them within 14 days from the delivery date, without any conditions, excuses, or stipulations.

To initiate the unconditional return process and get information about the steps, you can reach us instantly via our WhatsApp communication line or customer services.