Shipping policy

Shipping Policy

This policy applies to orders delivered outside Türkiye. We ship worldwide from Istanbul.

Free Shipping

International shipping is free on all orders. There is no minimum order value and no regional surcharge. The total you see at checkout is the final price; you pay nothing more on delivery.

Delivery Time

We dispatch your order within 1 business day (handling time). Delivery then takes 3 to 5 business days, depending on the destination country and customs clearance. Delivery times are estimates and may be longer in remote areas, during public holidays or if customs clearance is delayed.

Rugs are handled by hand: edge finishing and cutting are included in the 1-day handling time. If an item needs a longer preparation time, the product page says so before you order.

Carriers

International orders are shipped by express courier with DHL, UPS or FedEx. We choose the carrier according to the destination country and the size of the parcel. You can add a preference to your order notes and we will follow it when possible.

Customs, Duties and Taxes

Customs duties, import VAT or similar consumption taxes and customs handling fees are included in the product price on all international shipments (DDP, Delivered Duty Paid). You do not pay any additional charges on delivery. We and our carrier take care of customs clearance; in the rare case that an additional document is requested, the carrier will contact you.

Tracking

When your parcel ships, we email you a tracking number. If you do not receive it, check your spam folder and then contact us at info@hali.net or on WhatsApp at +90 532 429 59 00 (Phone: +90 216 629 10 55).

Please Check Your Parcel on Delivery

Inspect the outside of the parcel while the courier is with you. If you see tears, moisture, crushing or opened tape, ask the courier to write a damage report and send us a photo within 48 hours. If the packaging looks fine but the rug inside is damaged, please send us photos within 48 hours of delivery. This helps us act quickly; it does not limit your legal rights.

The risk of loss of or damage to the goods stays with us until the goods are delivered to you or to a person you name. Delays in customs do not change this.

Delivery Address

If there is a mistake in your address, write to us before the order ships and we will correct it free of charge. Changes after shipping depend on the carrier and may be charged. If nobody is available at delivery, the carrier usually tries once more and then holds the parcel; if it is not collected, the parcel returns to us and we will contact you.

Holidays

We do not dispatch on public holidays. Orders are still accepted online and are processed on the next business day.

Returns

For returns from outside Türkiye, the return shipping cost is paid by the customer, except for defective, damaged or wrongly shipped items. See our Returns and Refund Policy.

Contact

Hali Dot Net LLC, 8 The Green, Ste 14996, Dover, Delaware 19901, United States. Email: info@hali.net. Phone: +90 216 629 10 55. WhatsApp: +90 532 429 59 00.

Last updated: 25 October 2026