Distance Sales Contract
Distance Sales Agreement — Hali.net
Effective Date: May 2026 — Last updated: May 2026
This Distance Sales Agreement has been concluded between Hali.net (hereinafter "SELLER") and the consumer placing an order online (hereinafter "BUYER"), in accordance with Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts.
1. Subject Matter
To determine the rights and obligations of the parties regarding the sale and delivery of the product, which has the characteristics mentioned in the contract and which the BUYER ordered electronically from the SELLER's hali.net website.
2. Seller Information
Title: Hali.net
Address: Bağlarbaşı Mahallesi, Halı Sokak No: 12, Üsküdar / İstanbul
Phone: 0850 200 00 00
Email: destek@hali.net
3. Product Information and Price
The type, quantity, brand/model, sale price, payment method, and delivery information of the ordered products are stated on the order confirmation page. The BUYER confirms acceptance of this information by confirming the order.
4. Formation of the Contract
The contract is concluded upon the BUYER's order confirmation, the payment being made, and the SELLER sending an order confirmation email.
5. Delivery
- Delivery will be made within a maximum of 30 days after order confirmation (usually 2-6 business days).
- Shipping is free throughout Turkey.
- For detailed information, the Delivery and Returns Policy page applies.
6. Right of Withdrawal
The BUYER has the right to withdraw from the contract within 14 days from the date of receiving the product, without stating any reason and without paying any penalty. The start of the withdrawal period is the date the product was delivered to the BUYER.
Exercising the Right of Withdrawal
- The BUYER shall notify the exercise of the right of withdrawal via destek@hali.net or through their account panel.
- The product must be returned to the SELLER in its original packaging and unused condition.
- The refund will be made within 14 days using the same payment method.
Exceptions to the Right of Withdrawal
- Personalized or custom-made products.
- Products unsuitable for return due to health and hygiene reasons (e.g., bath mat in opened packaging).
7. Payment
Payment can be made by credit card, debit card, bank transfer/EFT, and agreed payment systems. Card information is processed through a PCI-DSS compliant infrastructure and is not stored by us.
8. Warranty and Defective Goods
The BUYER may choose one of the following rights for a defective product under Law No. 6502: free repair, replacement with a new product, refund, or discount.
9. Force Majeure
In cases where obligations cannot be fulfilled due to force majeure events such as natural disasters, epidemics, war, or government decisions, the parties cannot be held responsible. This situation shall be immediately notified to the other party.
10. Dispute Resolution
In disputes, Consumer Arbitration Committees and Consumer Courts in the BUYER's place of residence are authorized. Monetary values are redetermined annually by the Ministry of Trade.
11. Notifications
Notifications between the parties in the contract shall be made to destek@hali.net for the SELLER and to the email address specified by the BUYER in the membership form.
12. Effectiveness
This agreement comes into effect when the BUYER places an order and confirms it by shopping on the site.