How can we help?
Choosing a size, color advice, order tracking or returns: our team is with you before and after every purchase.
Head office & warehouse
Güzeltepe Mah. Zübeyde Hanım Cad. No:35/A
Üsküdar / İstanbul 34680
You can visit the warehouse by appointment.
Opening hours
Monday – Friday: 09:00 – 17:00
Sundays and public holidays: closed; online orders continue.
Communication
Contact — Hali.net Customer Service
Last update: July 2026
At Hali.net, we are with you every step of the way, before and after the sale. You can contact us directly for rug size selection, color and pattern suggestions, order tracking, return processes, or wholesale inquiries. Our team is ready to provide fast and reliable service from our Üsküdar headquarters to all corners of Türkiye.
Fast Communication Channels
- Phone: 0216 629 10 55 — Weekdays 09:00-17:00
- Mobile / WhatsApp: 0532 429 59 00 — Weekdays 09:00-17:00
- Email: info@hali.net — Response within 24 hours
- Wholesale / B2B: toptan@hali.net — Please also check our Wholesale page.
- Press and Collaboration: pr@hali.net
Our Address Information
Hali.net Head Office and Warehouse
Güzeltepe, Zübeyde Hanım Street No: 35/A
Uskudar / Istanbul, Türkiye
Postal Code: 34680
Our Working Hours
- Monday - Friday: 09:00 - 17:00
- Sundays and Public Holidays: Closed
Orders can still be placed online during official holidays and public holidays; however, shipments will be dispatched on the first business day.
Frequently Asked Questions
How can I track my order?
You can check the real-time status of your order by entering the tracking number provided in the email we sent after order confirmation on the website of our contracted shipping company. For details, please see our Delivery and Return Policy page.
What is the return period?
For all standard (ready-made) size rugs, you have the right to withdraw from the order without giving a reason within 14 days of the delivery date. In accordance with Article 15/1-(ç) of the Regulation on Distance Contracts, rugs cut or woven to custom measurements are excluded from this right; we will remind you of this separately when you confirm the measurements. The return shipping cost is covered by us if you use our contracted carrier with the return code we provide. See our Delivery and Return Conditions page for the steps.
How are my personal data protected?
Your personal data is processed using an infrastructure compliant with KVKK (Turkish Personal Data Protection Law) and GDPR (General Data Protection Regulation). For detailed information, please review our KVKK Text and Privacy Policy pages.
Can I come to your store and see the products?
You can visit our central warehouse in Üsküdar by appointment. Please make an appointment at least 24 hours in advance by calling 0532 429 59 00.
Follow us on Social Media
- Instagram: @halinoktanet
- Facebook: Hali.net
- Pinterest: Hali.net
- TikTok: @halinet
- YouTube: Hali.net Channel
Location
Getting to our Üsküdar center is very convenient by public transport.