Communication
Contact — Hali.net Customer Service
Last updated: July 2026
At Hali.net, we are with you every step of the way, before and after your purchase. For rug size selection, color and pattern suggestions, order tracking, return procedures, or wholesale inquiries, please contact us directly. Our team is ready to provide fast and reliable service from our Üsküdar center to all corners of Turkey.
Quick Contact Channels
- Phone: 0532 429 59 00 — Weekdays 09:00-18:00
- WhatsApp: 0532 429 59 00 — Weekdays 09:00-20:00, Saturday 10:00-16:00
- Email: destek@hali.net — Response within 24 hours
- Wholesale / B2B: toptan@hali.net — Also check our Wholesale page
- Press and Collaboration: pr@hali.net
Our Address Information
Hali.net Head Office and Warehouse
Bağlarbaşı Mahallesi, Halı Sokak No: 12
Üsküdar / İstanbul, Turkey
Postal Code: 34662
Our Working Hours
- Monday - Friday: 09:00 - 18:00
- Saturday: 10:00 - 16:00 (WhatsApp only)
- Sunday and Public Holidays: Closed
During public holidays and national festivals, online order placement continues; however, shipping occurs on the first business day.
Frequently Asked Questions
How can I track my order?
After order confirmation, you can get real-time status information by entering the cargo tracking number provided in the email we sent into the website of the contracted cargo company. For details, please see our Delivery and Return Conditions page.
What is the return period?
Hali.net offers a 14-day unconditional return guarantee on all its products. For unused products in their original packaging, you can initiate your return request by following the steps on our Delivery and Return Conditions page.
How is my personal data protected?
Your personal data is processed with an infrastructure compliant with KVKK and GDPR. For detailed information, you can review our KVKK Text and Privacy Policy pages.
Can I visit your store to see the products?
You can visit our central warehouse in Üsküdar by appointment. Please make an appointment at least 24 hours in advance by calling us at 0532 429 59 00.
Follow Us on Social Media
- Instagram: @halinoktanet
- Facebook: Hali.net
- Pinterest: Hali.net
- TikTok: @halinet
- YouTube: Hali.net Channel
Location
Access to our Üsküdar center is quite practical by public transport. We are a 5-minute walk from the Marmaray Bağlarbaşı stops.