Shipping policy

Shipping and Delivery Policy

Preparation Times

• Standard (ready-size) rugs: Dispatched within 3–7 business days.
• Custom-size and large rugs: Dispatched within 7–14 business days.

The larger a rug is, the more handwork it requires; edge overlocking and cutting are included in this time. Rather than making the time look short, we prefer to state it realistically.

Once dispatched, the delivery time is 1–4 business days depending on the carrier's provincial and district network.

Our Contracted Carriers

Our domestic shipments are made with DHL. For international shipments DHL, UPS and FedEx are used; which company is selected is determined by the destination country and the volume of the shipment.

For large-format rugs the shipment is routed to the appropriate company according to the volume of the product. We make the choice of company; if you would like to state a preference you may write it in the order note and we will follow it where possible.

Shipping Costs

Shipping is free on all orders. No lower limit, minimum basket value or regional difference is applied.

The amount you see on the basket screen is the final amount; no additional charge is taken on delivery. For international shipments, customs duties and import charges are outside this amount; for details see the "International Shipping" section below.

Delivery Area

We deliver to all 81 provinces of Türkiye. For deliveries to islands and villages, the carrier's branch-collection practice may apply; in that case you will be informed in advance.

For deliveries outside Türkiye, see the "International Shipping" section below.

Order Tracking

When your order is dispatched, the tracking number is shared by e-mail. By entering the tracking number on the carrier's website you can see the current status. If the tracking number has not reached you, please check your spam folder and then write to us on our WhatsApp line 0532 429 59 00 or at info@hali.net.

Please Check on Delivery

This step protects both you and us:

• Check the outside of the parcel while the courier is still with you.
• If you see a tear, dampness, crushing or tape that has been opened, ask the courier to draw up a damage report.
• Where a damaged shipment is accepted without a report, the process we conduct against the carrier becomes more difficult; even so, contact us and we will look for a solution together.
• If you send us a photograph of the report within 48 hours, we can start the exchange or return process the same day.

For products whose packaging looks undamaged but which turn out to be damaged inside, notifying us with photographs within 48 hours of delivery starts the process in the fastest way.

Important: The risk of loss of and damage to the product during transport is borne by us until the product is actually delivered to you or to a person designated by you. The 48-hour notification and report practice above is intended to speed up the process; it is not a period of limitation. Even where no report has been drawn up or notification has been made late, the provisions of Turkish Consumer Protection Law No. 6502 on liability for defective goods and — for consumers outside Türkiye — the mandatory consumer protection provisions of the country of habitual residence are reserved.

Out-of-Stock Situations

On hali.net the same product may be bought by more than one customer at the same time. If a product for which payment has been taken is no longer in stock, we inform you by e-mail and share the first date on which the product will come back into stock. This waiting period is at least 4 and at most 30 days. If you prefer, you may request cancellation without waiting.

If the product cannot be delivered within this period, all payments collected, including delivery costs if any, are refunded in full within 14 days at the latest from the date of notification.

International Shipping

Yes, we ship internationally. We currently deliver to 43 countries, including the Eurozone, Germany, the United Kingdom, the United States of America, Canada and Middle Eastern countries. You can see the current list of countries we deliver to at the checkout step.

International shipments are made by express service with DHL, UPS or FedEx and the shipping cost is borne by us; no shipping charge is taken from you regardless of the order value.

Customs duties and import charges: These amounts are not included in the order value and are paid by the recipient in accordance with the legislation of the destination country. The amount varies from country to country; the carrier will contact you before delivery. We recommend that you check your own country's import rules before placing an order.

The delivery time varies according to the destination country and customs procedures in addition to the product preparation time. Your shipment tracking number is sent to you by e-mail as soon as the shipment leaves.

For international shipments too, the transport risk is borne by us until the product is actually delivered to you; delays arising at customs do not change this rule.

Change of Delivery Address

If you notice an error in your address, write to us before the order is dispatched; we will make the change free of charge. Address changes after dispatch are at the carrier's discretion and may be subject to an additional charge. If no one is present at the address at the time of delivery, the carrier usually makes one further attempt, after which the shipment is held at the branch; when the holding period expires the product is returned to us and we contact you again.

After You Receive Your Rug

Because rugs are transported rolled up, slight creasing and fold marks may be visible when they are first laid out. This is temporary: when you lay the rug on a flat surface and let it rest for 24–72 hours, the marks open out on their own. Light shedding in the first weeks is normal for new rugs and decreases with vacuuming. These situations do not constitute a defect; even so, if you are in any doubt, send us a photograph and we will assess it together.

Days on Which No Delivery Is Made

No shipments are dispatched on public holidays and religious holidays. Orders continue to be taken online and are processed on the first business day.

Return Shipments

For return shipments, when you use our contracted carrier with the return code we have sent you, the shipping cost is borne by us. For details, please see our Returns and Right of Withdrawal Policy.

For your questions: 0216 629 10 55 · 0532 429 59 00 · info@hali.net

Last updated: 22 August 2026